Integrated Home Energy Upgrades are committed to providing excellent customer service. If, however we don’t meet a customers’ expectations, we want the opportunity to make things right and to prevent the same non-conformance from occurring again. We understand that a professional, responsive customer complaints process is of great value to both our customers and our organisation.
If a customer has a complaint, they can communicate this to their assigned Retrofit Project Manager by email, SMS, over the phone or in person. or verbally. Whatever the means of communication we will adhere to the following process:
Our goal is to respond to all complaints in a proactive and professional manner and to tackle the root cause of any non-conformances so that our system continually improves.