Our goal is to provide the best possible customer service. We do this by applying our technical knowledge and project management skills to help our customers create comfortable, healthy, and energy-efficient homes. 

We will:

• Provide you with information that is clear and easy to understand
• Provide competitive prices to make retrofitting your home as affordable as possible
• Plan and organise your project so that disruption is kept to a minimum
• Apply retrofitting and sustainable construction best practice
• Operate a Health and Safety Policy that strives to eliminate ill health, accidents, and unnecessary losses.
• Act in an honest and transparent manner
• Respond to complaints in a considerate and professional manner
• Listen to feedback and continually strive to improve our services

At every stage of the retrofit process our focus is on customer satisfaction.